Ticketing Systems Integration
We have over a decade of experience working with a variety of ticketing systems. And lots of our team have worked in-house at our ticketing partners, or at cultural organisations in ticketing, digital and technical roles, so we come with lots of expertise too.
Tessitura
From building powerful custom functionality with the REST API through to optimising TNEW, we have loads of experience working with all aspects of Tessitura.
Spektrix
We work with many Spektrix-using organisations to help them make the most of the Spektrix Web Components and iframes, and to explore how their web experiences can be improved by integrating with v3 of the API.
Eventim, Elevent, SRO & AV
Over 90% of our projects involve a ticketing system integration. We've worked with a wide range of systems over the years, including Eventim, Elevant, SRO, Audience View and others.
Our process
Our focus on the culture sector means that we understand both the business needs and user experience demands involved in working with these systems. Combined with our user-centred approach, this means that our ecommerce and ticketing work delivers efficient and effective solutions that achieve real benefits for our clients, and their users.
- Audit of your existing experiences to identify weaknesses and opportunities
- Interview and shadow in-house users of your ticketing system to understand the thinking and processes that drive its use
- User research to map your users' needs, expectations, motivations and frustrations
- Hypothesise, prototype and test low-fidelity solutions to the challenges and opportunities that this work identifies
