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Ticketing Systems Integration

Our process

Our focus on the culture sector means that we understand both the business needs and user experience demands involved in working with these systems. Combined with our user-centred approach, this means that our ecommerce and ticketing work delivers efficient and effective solutions that achieve real benefits for our clients, and their users.

  • Audit of your existing experiences to identify weaknesses and opportunities
  • Interview and shadow in-house users of your ticketing system to understand the thinking and processes that drive its use
  • User research to map your users' needs, expectations, motivations and frustrations
  • Hypothesise, prototype and test low-fidelity solutions to the challenges and opportunities that this work identifies


Reimagining the way you sell tickets online

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