Digital Strategy

We’ll help you to optimise the effectiveness of your digital activity in line with wider organisational goals.

Digital strategy

What is it?

A high-level strategic roadmap that helps your organisation make smarter, more effective decisions across your digital channels. It ensures your website and wider digital activity are aligned with organisational goals, audience needs and internal capacity – so you can grow, reach, engage and convert audiences with purpose.

When is this useful?

Your digital activity feels scattered or reactive, without a clear sense of direction
You’re unsure where to focus effort across platforms, content types or teams
You’re launching or refreshing an organisational strategy and want your digital approach to support it
Internal teams need alignment and clarity around digital priorities, ownership and measurement

What do we do?

We partner with you to explore the full digital landscape: what’s working, what’s not, and where the biggest opportunities lie. Using data, stakeholder input and industry insight, we shape a strategy that’s practical, focused and tailored to your goals.

Our process typically includes:

A situational analysis to understand your current digital maturity
Aligning digital goals with wider organisational objectives
Mapping audiences, journeys and key touchpoints
Defining messages and content themes for each channel
Prioritising actions based on impact and feasibility
Creating a performance framework with clear KPIs

What do you get?

A comprehensive digital strategy pack, including:

A clearly articulated digital strategy aligned to organisational goals
A prioritisation framework to guide investment and effort
A digital channel plan with tailored KPIs
An audience matrix and funnel map for messaging and targeting
Recommended content types to support audience journeys
A full report with practical next steps

Who have we done this for?

Get started

What is it?

An organisation-wide assessment of digital capability and confidence, designed to help you identify skills gaps, benchmark your current position and build a plan for future digital growth. This service gives you a clear understanding of your team’s strengths and areas for development – so you can invest in the right skills at the right time.

When is this useful?

You don’t have a clear picture of your organisation’s digital capability or confidence
You’re about to undertake a digital transformation and want to assess readiness
You suspect digital skills are uneven across teams and want to identify where support is needed
You want to futureproof your workforce and stay ahead of changes in digital tools, platforms and practices
You need evidence to guide investment in digital training or recruitment

What do we do?

We design a tailored digital skills survey for your organisation, based on your context and sector best practice. We then analyse the responses to build a detailed picture of digital confidence and capability across teams, disciplines and roles.

Our process typically includes:

Co-designing a digital skills survey based on your priorities
Gathering data across departments and/or roles
Analysing results across areas like digital marketing, content, data, accessibility, security and AI
Identifying gaps and areas of strength
Providing strategic advice on building capability, embedding skills and structuring roles

What do you get?

A custom-designed digital skills survey
A detailed report summarising skills and confidence levels across your organisation
Clear insights on where and how to focus digital skills development
Recommendations for embedding digital capability – including structure, roles and training priorities
A repeatable benchmark you can use to track progress over time

Who have we done this for?

Get started

What is it?

An in-house workshop with our experts to help you review, discuss and decide how you will approach AI tools within your organisation. Unlike public training, this session will be specifically tailored to your organisation’s unique context.

When is this useful?

The arts and culture sector is currently wrestling with AI, a technology that has changed, and will continue to change, how we live and work. From an organisational perspective you may be early in your considerations of how you use AI tools, what the ethical and legal implications are and the ways in which AI tools could help save time for your teams. We understand this is a tricky issue and there are strong feelings about what the long term impact of AI will be on creative sectors.

You will likely have a range of levels of expertise across your key internal stakeholders, this session will bring you all to a level of understanding so that it is easier to move forward with a clear and practical AI policy and adoption plan.

What do we do?

We will facilitate a guided workshop which will help you to develop a context appropriate approach to how you consider AI. We will take you through our tried and tested process to help you reach a collective view of using AI. We recommend the session includes cross-departmental representatives and one or two Board members if relevant.
We will cover the following areas (tailored to your organisation):

Introduction to AI – ethics, tools, potential impacts (positive and negative)
Review of current approach by your organisation – barriers, concerns, opportunities
Examples of how other arts and culture organisations are using AI
Developing your own roadmap and policy

What do you get?

Pre workshop session to ensure the facilitator understands where you are now as an organisation, any challenges, points of contention and a clear brief for what you would like to achieve in the session
A 5 hr facilitated workshop which will include a mix of knowledge transfer and interactive discussions. This can be held in person or virtually.
Follow up summary notes and clearly defined next steps

It will leave your team feeling informed, confident and with a clear roadmap for the next steps

Get started