viadukt
A flexible and accessible online booking path that helps cultural organisations to sell more tickets.
Viadukt was created user-first. This means it delivers a seamless and enjoyable user experience while giving you an easy-to-manage solution for maximising ticket revenue.
Self service
Take control of your ticket sales with easy-to-use tools in the admin panel – no technical skills needed, just quick and simple setup.
Highly configurable
Customise your ticketing to suit your needs – flexible options that work for your organisation.
Built for access users
Designed with accessibility at its core, making sure everyone has a smooth, hassle-free experience.
User-led design
Built with input from real users – it works exactly how you and your users need it to.
“We’re really happy to have this fantastic new sales flow, which gives our audiences a much easier way to buy tickets and return to us after such a long break.”
Josefin Johansson, Sales Manager at Malmö Opera
Everything you need
Viadukt’s core features will give you the control and flexibility you need to deliver an unforgettable ticket buying experience.
Integrates with any CRM and payment tool
You stay in control of your customer, order and payment data at all times, meaning that your customer service processes remain completely undisrupted.
Seamless login experience
Users can login easily and efficiently, decreasing abandoned baskets and increasing conversion rates.
Customised look and feel
To deliver a seamless extension of your existing brand, ensuring familiarity for your audiences and a booking experience they can trust.
Smart Upselling
Appropriate in-basket upsells encourage users to seamlessly add relevant donations, membership, or food & drink products to their basket, increasing the sales opportunities in every order.
Custom admin panel
A simple, easy-to-use admin panel that gives you control over your upsells, on sale details price type and event names. Edit, update, and save these things while the event details remain powered by your CRM.
Scales to meet demand
Serverless technology that can scale to meet demand with short notice, ensuring that Viadukt remains fast & reliable during high traffic periods when large volumes of users are booking tickets simultaneously.
Smart architecture
Viadukt’s connected but separately managed microservices means that issues can be dealt with efficiently in isolation, without causing disruption for users.
Optimised for all devices
Developed with a mobile-first approach, Viadukt ensures an easy booking experience on mobile, tablet and desktop. Meaning users can easily check out fast and when they’re on the go.
Unparalleled seat selection tool
A thoroughly tested, iteratively designed, and highly accessible seat selection tool that’s quick and easy to use on mobile – bringing your venue to life.
Regular access audits
Viadukt carries out regular access audits to make sure your platform remains easy to use and accessible for everyone.
Multilingual option
Viadukt supports your organisation’s preferred language, providing a fully localised purchase experience for your customers, wherever you’re based.
Integrations
Integrate Viadukt with other products and third-party apps, it’ll get along very easily with your existing systems.
Nimbus Disability Access Card integration
Viadukt’s integration with Nimbus Disability (a leading authority on accessible ticketing) transforms the online booking journey for users with access needs.
By linking a registered Access Card to their account, users can easily view and select the seats accessible to them.
Through the integration, Viadukt automatically knows an individual users’ access requirements and guides them through a personalised booking journey.
For cultural organisations this means a smoother booking process, happier customers and a more inclusive experience for everyone.
Find out more
Interested in Viadukt? Fill out the form to ask questions, request more information or book a demo.
Or if you’d prefer, you can drop us an email to get in touch.
Viadukt demo sign up
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