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Vacancy: Solutions Analyst


Salary: £35k – £40k (depending on skills and experience) + benefits

Location: Flexible/remote options are available - the role-holder needs to be based, and have the right to work, in the UK and spend at least one day per month in our Birmingham office.

Working hours: Monday to Friday, we’re happy to discuss flexible working hours, and as we have clients in both the UK and North America some flexibility is required to be able to join occasional calls in the early evening UK time.

We have written this guide about what to expect if you’re thinking about applying for a job at Substrakt.

Deadline for applications: Friday 22nd April 2022


We are looking for an enthusiastic, organised and insightful Solutions Analyst to join our team. This person will be responsible for working closely with our clients and their users to ensure that we are understanding, defining and delivering the most successful, appropriate solutions for their needs.

You will be an important part of our delivery team, working directly with clients, designers, strategists and developers to ensure that the work we produce meets and surpasses user needs and expectations.

This role would be ideal for someone who is passionate about how great digital products, tools, and experiences can benefit users and organisations alike.

Why Join Substrakt?

At Substrakt we believe that arts and culture enriches lives and brings society together. We want to ensure that amazing cultural experiences can be enjoyed as widely as possible by harnessing the power of digital technology.

Substrakt creates digital solutions for cultural organisations. The types of organisations we work with include theatres, performing arts centres, music venues, museums, galleries, and performance groups in Europe and North America.

We work with some of the most exciting and interesting cultural organisations in the world including the National Theatre, Shakespeare’s Globe, Sadler’s Wells, Santa Fe Opera, Royal Court Theatre, American Repertory Theater, Bridge Theatre, Malmö Live and Malmö Opera amongst many others. Read more about the work we do, and the people we work with.

We also provide consultancy services and training on analytics, digital strategy, content, ticketing, project management and digital community events.

By supporting organisations with their digital needs, we enable them to reach new and wider audiences so that arts and culture can be accessed and enjoyed by everyone.

Role description

Reporting directly to our Project Delivery Lead, the Solutions Analyst will be a key part of our delivery team, ensuring we continue to define and deliver exceptional work for our clients.

This role is an important position that sits between our clients’ business and user needs, and the work delivered by our talented design and developer colleagues. You will often find yourself in the crucial position of “translator”, ensuring that everyone is informed and understands the goals of the project. This role will involve supporting our clients to balance their, sometimes conflicting, business and user needs.

You will work closely with our project teams and our clients to ensure we are capturing, interrogating and understanding user and business requirements. You will work with developers and designers to turn that understanding into clearly defined solutions, and you will ensure that we are measuring and assessing the success of our work and acting upon those insights.

You will collaborate with our project managers to ensure that clients understand what is being done, and why.

The ideal candidate

  • Has an understanding of and interest in how to achieve great user experiences
  • Is comfortable having technical conversations with technical experts
  • Is equally comfortable having conversations with non-technical users to capture and define requirements
  • Has the ability to clearly communicate complex issues and proposed solutions
  • Has the essential soft skills required to actively listen to clients needs, negotiating differing opinions and perspectives to drive everyone towards a shared end goal
  • Has experience analysing and acting upon user research and data
  • Is comfortable working within defined constraints and understanding when and how to compromise effectively
  • Has experience working in an agency, or other fast-paced, working environment where you have had to deal with competing priorities

Some of the following knowledge and experience would be helpful (but is not essential):

  • Designing and delivering user research activities
  • Experience of accurately estimating work (and understanding when and why estimates will be less accurate)
  • Experience working with or at arts or cultural organisations

Life at Substrakt

At Substrakt we believe that work should be an enjoyable part of life and we put effort and resources into making this a reality for our team.

We have a friendly and supportive culture that enables our team to do their best work and develop their skills, we value curiosity, compassion and respect. We are selective about the clients we work with, so that we build rewarding relationships and work on exciting projects.

We invest in our employees and provide opportunities for them to grow. This includes formal training, going to industry conferences, and informal knowledge-sharing sessions.

We have a great set of benefits as standard:

  • Fully flexible working patterns, agreed in advance and available from day 1, including part-time hours, condensed hours, flexible start and end times and 100% remote working. We’ll discuss this with you upfront, so you can feel comfortable knowing a role at Substrakt will give you the work life balance you want.
  • 25 days annual leave (plus public holidays) and no fixed holiday dates, so you can use your leave when it suits you. Plus, your holiday will increase by a day for every two years you are part of the team.
  • Enhanced maternity, paternity and adoption leave policies.
  • Free NHS cashback health plan – enabling employees to claim cashback on health costs such as dental treatment, scans, prescriptions and much more. Access to an employee assistance helpline, counselling, and accident cover is also included. The plan is also available for our employee’s partners and children.
  • Annual profit share scheme.
  • Annual allowance of £500 to spend on books, courses, conferences and training – anything that helps you build skills to thrive in your role – and 6 days off per year for you to focus exclusively on your professional development.
  • Monthly health and wellbeing allowance of £50 to spend on anything that helps you feel your healthiest and best self. This includes anything from hobbies, to the gym, to childcare, talking therapy, a donation to a cause you care about, entertainment, or a nice meal out!
  • Free weekly yoga classes
  • Free weekly Distrakt sessions where we play games, do quizzes and other things to unwind
  • Regularly bringing the team together for outings to theatres, historic sites and cultural events through our network of client partners.
  • Quarterly team lunches and a varied selection of optional, relaxed social events.

To apply…

Please contact our HR & Office Manager, Laura on with details of your experience, a link to some work you are proud of, and an outline of why you think you would be a good fit for this role.

The deadline for applications is Friday 22nd April 2022.

We have written this guide about what to expect if you’re thinking about applying for a job at Substrakt.

Substrakt is an equal opportunities employer and we welcome applications from all suitably qualified people regardless of their ethnicity, gender, disability, religion, sexual orientation or age, read more about our Equity, Diversity and Inclusion vision.

We particularly encourage applications from groups under-represented in the design and tech sectors.

Interviews will be held in April via Zoom.