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Vacancy: Digital Project Manager


Salary: £35,000-£45,000 + benefits

Location: Remote (UK-based. The role-holder needs to be based, and have the right to work, in the UK and spend one day per month in our Birmingham office.)

Working hours: Monday to Friday, (we’re happy to discuss flexible working hours, the majority of our clients have office hours of 10-6 so there will need to be some overlap with this)

We have written this guide about what to expect if you’re thinking about applying for a job at Substrakt.


We are looking for a proactive, diligent and organised digital project manager to join our team.

This role is all about making sure the digital projects we are working on are delivered for our clients on time, on budget and to our user’s needs. Typically our projects are websites, apps or other digital products for organisations in the arts, cultural and heritage sectors.

You will be responsible for:

  • overall accountability of delivering multiple projects at the same time, ensuring they are delivered to the agreed scope, budget and timelines
  • creating, documenting and communicating project timelines, milestones, tasks and estimates to internal and external stakeholders
  • anticipating, managing, and resolving and escalating issues to internal and external stakeholders as they arise
  • acting as the main point of contact for the client during the project's life cycle, ensuring expectations are managed and they’re always in the know
  • organise and lead regular progress meetings for each project with internal and external stakeholders
  • overseeing the workflow of our analysts, designers and developers in order to achieve the project deliverables
  • Training clients on how to use the products we build for them
  • Handing over clients and the work we have done to our ongoing support team

Knowledge, experience and skills that make you great for this role are:

  • Experience managing multiple digital, product, or technology, focused projects, using Agile methodologies
  • Previous experience working with project management tools such as Basecamp, ActiveCollab, Trello, Jira (or similar)
  • An understanding of web technologies
  • An understanding of technologies used by cultural organisations (ticketing, fundraising, ecommerce, CRM, etc), specifically systems such as Tessitura or Spektrix, would be beneficial, but is not essential.
  • Able to manage changing priorities, and handle periods where there are numerous active projects at different stages in their lifecycles
  • Experience managing relationships with stakeholders at all levels of an organisation
  • Confident chairing large, multi stakeholder meetings (in person and remotely via Zoom/Teams)
  • Excellent communication skills; knowing how to be firm but fair, and having empathy in difficult situations
  • Have experience of working in a start-up or agency environment, and working with clients in the UK, North America and mainland Europe.


  • Are an enthusiastic self-starter and problem solver
  • Are good at spotting and fixing the smaller issues before they develop into bigger problems
  • Know how to provide exceptional customer service, delivery and training.
  • Are passionate and informed about digital products
  • Have great organisational skills
  • Are able to prioritise logically and efficiently
  • Thrive in a fast-paced environment
  • Have the ability to triage errors and issues

Life at Substrakt

At Substrakt we believe that work should be an enjoyable part of life and we put effort and resources into making this a reality for our team. We have a friendly and supportive culture that enables our team to do their best work and develop their skills, we value curiosity, compassion and respect. We are selective about the clients we work with, so that we build rewarding relationships and work on exciting projects. When we say that we work with people we like, on projects we love we really mean it.

We invest in our employees and provide opportunities for them to grow. This includes formal training, going to industry conferences, and regular informal knowledge-sharing sessions such as our weekly demo and drink, and monthly Substrakt Sessions.

We have a great set of benefits as standard:

  • Fully flexible working patterns, agreed in advance and available from day 1, including part-time hours, condensed hours, flexible start and end times and 100% remote working. We’ll discuss this with you upfront, so you can feel comfortable knowing a role at Substrakt will give you the work life balance you want.
  • 25 days annual leave (plus public holidays) and no fixed holiday dates, so you can use your leave when it suits you. Plus, your holiday will increase by a day for every two years you are part of the team.
  • Enhanced maternity, paternity and adoption leave policies.
  • Free NHS cashback health plan – enabling employees to claim cashback on health costs such as dental treatment, scans, prescriptions and much more. Access to an employee assistance helpline, counselling, and accident cover is also included. The plan is also available for our employee’s partners and children.
  • Annual profit share scheme.
  • Annual allowance of £500 to spend on books, courses, conferences and training – anything that helps you build skills to thrive in your role – and 6 days off per year for you to focus exclusively on your professional development.
  • Monthly health and wellbeing allowance of £50 to spend on anything that helps you feel your healthiest and best self. This includes anything from hobbies, to the gym, to childcare, talking therapy, a donation to a cause you care about, entertainment, or a nice meal out!
  • Free weekly yoga classes
  • Free weekly Distrakt sessions where we play games, do quizzes and other things to unwind
  • Regularly bringing the team together for outings to theatres, galleries, historic sites and cultural events through our network of client partners.
  • Quarterly team lunches and a varied selection of optional, relaxed social events.

To apply…

Please contact with details of your experience and an outline of why you think you would be a good fit for this role.

We have written this guide about what to expect if you’re thinking about applying for a job at Substrakt.

Substrakt is an equal opportunities employer and we welcome applications from all suitably qualified people regardless of their ethnicity, gender, disability, religion, sexual orientation or age, read more about our Equity, Diversity and Inclusion vision.