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Vacancy: Delivery Team Lead


Salary: £45,000-£50,000 + benefits

Location: Remote. Ideally candidates would be able to travel to our Birmingham (UK) office once or twice a month, but this is not essential.

Working hours: Monday to Friday, (we’re happy to discuss flexible working hours)

We have written this guide about what to expect if you’re thinking about applying for a job at Substrakt.

Deadline for applications: Friday October 14th, 2022

We are looking for an experienced, supportive and technically-literate person to join us as our new Delivery Team Lead.

Reporting directly to our Head of Operations, this new role will be responsible for providing proactive and individualised line management for our delivery team.

They will be responsible for making sure the team understands what they are doing, why they are doing it, how they are doing it, and when it needs to be done.

They will also have responsibility for reviewing and, where appropriate, improving documentation and internal communication processes around our delivery working practices.

The ideal candidate for this will be an experienced people manager, they will have experience managing large, interdisciplinary teams and they will have experience working closely with developers, analysts and designers, ideally in an agency environment.

Key responsibilities:

  • Ensure that each member of the team has an individual development plan to support their professional development and receives proactive line management.

  • Working closely with our Head of Operations and our Studio Resource Manager to ensure effective utilisation of the team, inputting into the scheduling and resourcing of the team accordingly across our services; projects, support, product and consultancy.

  • Ensuring the team understands what they are doing, why they are doing it, how they are doing it, and when it needs to be done. Including:

    • Ensuring that scheduled work is clearly communicated and understood
    • Ensuring that the delivery team have the information, context, tools, and relationships needed to deliver the work they are responsible for
    • Following agreed development practices & processes
    • Ensuring documentation is produced and maintained
    • Ensuring that work is produced to the required standards
    • Producing reports and monitoring planned versus actual utilisation of the team
    • Ensuring issues are understood and, when necessary, escalated effectively

Attributes of the ideal candidate:

  • Emotionally intelligent
  • Interested in and motivated by building and maintaining positive working culture
  • Experienced people manager who is motivated by helping people do their best work
  • Comfortable and familiar with the internal dynamics of a busy agency
  • Technically literate (must have experience working closely with developers and on technical projects)
  • Interested in and comfortable with the considerations that will impact the work of our designers
  • Comfortable with detail, and maintaining processes
  • Proactive problem solver (identifies and mitigates issues before they become a big problem)
  • Experienced with project timelines and able to work with changing priorities
  • Comfortable with providing regular employee feedback, being a ‘critical friend’ and resolving challenging situations when needed.

Why Join Substrakt?

At Substrakt we believe that arts and culture enriches lives and brings society together. We want to ensure that amazing cultural experiences can be enjoyed as widely as possible by harnessing the power of digital technology.

Substrakt creates digital solutions for cultural organisations. The types of organisations we work with include theatres, performing arts centres, music venues, museums, galleries, and performance groups in Europe and North America.

We work with some of the most exciting and interesting cultural organisations in the world including the National Theatre, Shakespeare’s Globe, Santa Fe Opera, Royal Court Theatre, American Repertory Theater, Bridge Theatre, Malmö Live and Malmö Opera amongst many others. Read more about the work we do, and the people we work with.

We also provide consultancy services and training on analytics, digital strategy, ticketing, project management and digital community events.

By supporting organisations with their digital needs, we enable them to reach new and wider audiences so that arts and culture can be accessed and enjoyed by everyone.

Life at Substrakt

At Substrakt we believe that work should be an enjoyable part of life and we put effort and resources into making this a reality for our team.

We have a friendly and supportive culture that enables our team to do their best work and develop their skills, we value curiosity, compassion and respect. We are selective about the clients we work with, so that we build rewarding relationships and work on exciting projects. When we say that we work with people we like, on projects we love we really mean it.

We invest in our employees and provide opportunities for them to grow. This includes formal training, going to industry conferences, and regular informal knowledge-sharing sessions such as our weekly demo and drink, and monthly Substrakt Sessions.

We have a great set of benefits as standard:

  • Fully flexible working patterns, agreed in advance and available from day 1, including part-time hours, condensed hours, flexible start and end times and 100% remote working. We’ll discuss this with you upfront, so you can feel comfortable knowing a role at Substrakt will give you the work life balance you want.
  • 25 days annual leave (plus public holidays) and no fixed holiday dates, so you can use your leave when it suits you. Plus, your holiday will increase by a day for every two years you are part of the team.
  • Enhanced maternity, paternity and adoption leave policies.
  • Health and dental plan.
  • Annual profit share scheme.
  • Annual allowance of £500 to spend on books, courses, conferences and training – anything that helps you build skills to thrive in your role – and 6 days off per year for you to focus exclusively on your professional development.
  • Monthly health and wellbeing allowance of £50 to spend on anything that helps you feel your healthiest and best self. This includes anything from hobbies, to the gym, to childcare, talking therapy, a donation to a cause you care about, entertainment, or a nice meal out!
  • Free weekly yoga classes
  • Regularly bringing the team together for outings to theatres, galleries, historic sites and cultural events through our network of client partners.
  • Quarterly team lunches and a varied selection of optional, relaxed social events.

To apply…

Please contact us on with details of your experience, and an outline of why you think you would be a good fit for this role.

We have written this guide about what to expect if you’re thinking about applying for a job at Substrakt.

Substrakt is an equal opportunities employer and we welcome applications from all suitably qualified people regardless of their ethnicity, gender, disability, religion, orientation or age, read more about our Equity, Diversity and Inclusion vision.

We particularly encourage applications from groups under-represented in the arts and tech sectors.

Deadline for applications: Friday October 14th, 2022