Meet Kelly

Author: Kathryn Mason

Support Manager

Kelly, Support Manager

In short, Kelly’s one of those lovely and organised people that ‘makes things happen’ (she’s also pretty good at monitoring the team’s tea-drinking levels). Almost always the first responder to incoming support tickets, she works very closely with both our clients and internal team to understand priorities and flag potential projects and training needs.

Her 10+ years of experience working in the Arts and Culture sector makes her knowledge and passion for the people that we work with a crucial element to her role. She’s that all-important voice of the client when it comes to developing our products.

Kelly has a wealth of in-house experience working at cultural organisations, primarily in CRM administrator roles that have required close liaison with Box Office, Marketing and Fundraising teams. Seeing how these different departments work together has provided her with an insightful understanding of the broader organisational objectives and challenges associated with the tickets we receive.

She’s also worked extensively with Tessitura and has good experience with Spektrix – the two CRM systems we most frequently work with – which provides a great additional level of knowledge when it comes to troubleshooting and understanding the relationship between the CRM system and the website.

Many of the organisations we work with spend plenty of time chatting with Kelly (almost as much as us!), which we can only promise is a good thing. Besides, if you chat for long enough you might hear about the time she performed on Newcastle Theatre Royal’s stage…

Quick-fire questions…

Tell us something interesting that you’ve discovered during these crazy COVID times.

Like everyone, I need social interaction more than I thought!

What do you enjoy doing when you’re not working?

Running and movie watching.